How does the Registrar’s Office treat students? There are many different ways, and here are some I have noted as I have been a registrar for 20+ years and have visited offices at many universities: Students are customers. This one is the most common. After all, much of the work we do in the Registrar’s… Read More Registrars, Students, Customers, Members
Remember that trust goes both ways. If you’re aiming to inspire your staff to build trust, are you leading the way? Are you addressing expectations – yours and theirs? Do you follow through and meet promises? Do you reward/encourage/support behaviours you expect and hope for? What do you do when trust is broken? Do you… Read More Trust Goes Both Ways
A good friend of mine recently passed away. We’ve known each other for 30 years and because he was a few years older than me and very wise, I looked up to him. His memorial service (or Celebration of Life because Ray lived!) is coming this Saturday. I remember a conversation Ray had with me as… Read More Registrar Staff: Performance & Trust
People tell me blogging is supposed to be personal. “Let them see the real you” say the experts. Don’t worry – I’m not going to strip naked or bare my soul before you, as glorious as that might be… (cough cough!). But in the spirit of letting you in on my personal life, click the… Read More My Other Life
The first day of university is an exciting time for new students. If you are new to the profession of being a Registrar, it is vital for you to be around students and parents on the first day so you can be part of that excitement. Sometimes the pressure of a new school year… Read More Welcoming New Students
University admissions is a highly evolved profession. But I have a word for those of you just starting out in admissions or the registrar profession: not everyone should be admitted. I know, I know, that’s a hard thing to hear in this day and age when competition is bad and everyone gets a ribbon… Read More Admissions Break-Ups: It’s Not You, It’s Us.
You’ve read my rants and comments about transcripts many times before, if you are a regular reader of my ramblings here. Now I want to throw some props to Eric Shadle, Assistant Director of University Admissions from Loma Linda University, and to AACRAO for posting his defense of transcripts: http://www.aacrao.org/resources/resources-detail-view/field-notes–in-defense-of-transcripts I hope your summer is… Read More Transcripts Are Important