Does Your Registrar Inspire Joy?

Earlier today, Seth Godin blogged about Upside vs. Downside, which I initially thought was irrelevant for Registrars’ offices. Initially. And then I pinched myself and woke up.

The question he raised is “How much time, staffing and money does your organization spend on creating incredible experiences vs. avoiding bad outcomes?”

I just spent a day in Vancouver at a Degree Partnership Symposium, hosted by the BC Council on Admissions and Transfer. At this symposium, three different presenters all said the same things: “Well, after we had this great idea, we took it to the place that kills all good ideas – the Registrar’s Office!”

I don’t know about you, but I’m getting a little sick of hearing that. I’m sorry, but if you are a Registrar who is best known as a killer of good ideas YOU HAVE A PROBLEM!

Don’t mask it with euphemisms like, “I’m just introducing a dose of reality,” or “Someone has to keep standards around here!” A Registrar must be a can-do person, someone who knows the ins-and-outs of the organization and can help good ideas navigate through the complexities and into success.

But too often Registrars protect or we are, as Godin says, “busy ensuring that a bad thing won’t happen.” If we continue down that road for too long, we will quickly become irrelevant – an office to avoid. We will soon be victims of restructuring or redesign.

Why can’t we be known as the place that guides good ideas to fruition? Let’s be known as people who are “aggressively investing in having a remarkable thing happen that will delight or move a customer”. What a joyful place that would be to work!


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